To help you with any immediate queries you may have, I have listed below some of the more frequently asked questions. If you have a question that isn't answered below then please do give me a call or email me via the Contact Me page.
Q: Can I order samples from you?
A: Yes. One sample will be created free of charge to your specifications. Additional samples will be charged at the list price, but the cost will be refunded against any subsequent order you place.
Q: I have seen something I like on your website, but would like it in a different colour/with a different embellishment. Is this possible?
A: Most of the time, yes. As everything is handmade to order, many of my designs can be changed to suit.
Q: How long do I need to give you to make my stationery?
A: I ask for a minimum of 4-6 weeks to create your stationery. However, dependant on what it is you are ordering (ie a table plan will be much quicker to make then 50 invitations) then the timescale can be flexible. The more time you can give me the better!
Q: What do you need from me to confirm the order?
A: You will find downloadable order forms to print out on the Ordering/Delivery page. To confirm your order I will require the relevant completed order form together with 50% deposit. Once these have been received, i will order the relevant stock i need to make your items.
Q: Methods of payment?
A: Payment can be made in the following ways: Cash, cheque (made payable to Karen Bailey), or electronic bank transfer (please call for account details should you wish to pay by this method). I do not accept any card payments.
Please note that no items will be dispatched before full payment has been received.
Q: Do you send stationery proofs?
A: Yes. Once i have received all relevant wording needed to create the inserts (invitations, order of service, menus etc) then a proof will be created for you. This will either be in pdf format (if its wording only) or a fully made up sample (for design approval) for you to sign off. Production of your order will not commence until this proof is approved and returned.
PLEASE NOTE: Once the proof has been signed off, any amendments that need to be made will incur a reprint cost, dependant on how much of the order has already been printed.
Q: What method of postage do you use?
A: More often than not i use Royal Mail Special Delivery. The larger table plans are often too big for this service so i would use Parcelforce in this instance. Both offer a next day delivery service which require a signature on delivery.
I have given approximate prices on my Ordering/Delivery page, however exact prices are weight dependant.
PLEASE NOTE: Everything I send is well packaged, and it is unlikely that anything should be received damaged under normal postal conditions. Once items have been posted, I cannot be held responsible for any package lost or delayed in transit. I will, however, help you to make a claim for compensation for either of the above instances using proof of posting documentation. Photographs from you will be required in the event of a claim for damage in transit.
Due to the handmade nature of my stationery, some minor variations may occur between items.
On rare occasions, items from my suppliers are discontinued or changed. In the event of this happening I will endeavour to offer you the closest possible alternative. Should this not be suitable then I will offer a refund, subject to circumstance.
Due to the small parts used on many of the items, none are suitable for young children.
The information collected from you is purely for the use of Well Planned Designs in the production of your stationery. No information will ever be sent on or sold to another company for any purpose.